Order & Shipping
- Order & Shipping
PLACING AN ORDER
You may order using our check out system online or by phone. When ordering online, use the buttons provided on each individual item page to add items to your cart. You will then be taken to a secure connection where you will be prompted to enter your billing and shipping information, including credit card information. We accept Visa, Mastercard and Discover online. If you order by phone, you may pay by check, money order, Visa, Mastercard, Discover or Paypal. During the check out process, you can enter any special instructions or notes for your order.
Because every item is custom and handcrafted by the GoodTimber craftsmen, construction times will vary. Most items are shipped within 6-8 weeks from date of order. We do our best to complete every order within this time frame, but we cannot guarantee precise delivery dates. If you have a specific time frame in which you need your items delivered, please discuss this with us at the time of your order and we will do our best to meet your dates, but again, cannot guarantee specific time frames.
ALL CREDIT CARD SALES ARE SUBJECT TO THE FOLLOWING DISCLAIMER
I, the customer, have paid for my items using Visa, MasterCard, American Express or Discover and I agree to forgo any charge back for any reason under The GoodTimber's NO REFUND policy. I understand any problems will be dealt with outside of a charge back credit by repair or replacement of my item by The GoodTimber. I understand I will NOT be credited back on my credit card account for any reason if I cancel the sale or am dissatisfied with purchase. Buyer's payment of a down payment signifies acceptance of these terms and that this transaction was consummated within the State of Utah and consents to the application of all Utah State Laws and to the jurisdiction of Utah State Courts. Should a dispute arise out of a transaction, buyer further agrees that he/she shall be responsible for all attorney fees and court costs involved in the prosecution of any dispute. Acceptance constitutes an agreement to pay the listed price and totals within agreed terms.
CONFIRMING AN ORDER
Once your order is received online, you will be notified via email. This email will include a copy of your invoice, as well as our terms and conditions (listed below). If your order requires shipping or other quotes, please contact The GoodTimber. Your order and payment will not be processed without this information. Please note that email is not a secure mode of transmission. Please do not send credit card information by email.
Don't see the design you're looking for on our website? All our items are custom items and can be adjusted to fit your dimensions or you can design your own items. Contact us for a quote on specific dimensions and designs you are
The GoodTimber is not required to collect sales tax on orders that are shipped outside the state of Utah. If you will be picking up your items or if they will be shipped within the state of Utah, sales tax of 6.6% will be added to your order when it is processed.
For popular U.S. Holidays such as New Years, Fourth of July, Thanksgiving, and Christmas, please ask for order by dates. We will do our very best to meet special dates, however it is the customers responsibility to inform us of these dates and order in enough time for completion. Orders made by the order date will be shipped 5-10 days before the holiday. We are not responsible for shipping delays in transit or delays caused by address changes. Please note: Large orders and custom orders may require more time to complete. If you are concerned about delivery on a specific date, please let us know as soon as possible and we will do our best to meet it.
We do ship internationally, however our flat rate shipping prices are for the lower 48 U.S. states only. For international shipments, please email email@example.com with the items you would like, as well as your postal zip or area code and we will provide you with a shipping quote. Please note that shipping quotes are just that, only quotes. The quoted amount may change slightly depending on shipping time and final weight of the furniture. As the
customer, you are responsible for customs, taxes and brokerage fees as required by your area. These will not be quoted or paid for by The GoodTimber, Inc, and will be the customer's responsibility upon arrival of your shipment. For more information about shipping internationally, please contact us and we can put you in touch with a shipping representative in your area.
CANCELLING/CHANGING YOUR ORDER
Because most of our items are custom and built to order, all cancellations or order changes will be subject to approval based on the production status of the items. A minimum 15% restocking fee will be charged on all approved cancellations. This fee will also be charged on approved order changes if production of the items has already begun. Because our items are custom items, most items may not be cancelled. Due to the high cost of shipping, returns are not accepted. However, our items are covered by an exceptional warranty and customer satisfaction is our number one concern.
We ship FOB through UPS or freight carrier. All items that meet the dimension limits will be shipped by UPS unless they are part of an order consisting of larger items that must be delivered by freight carrier. Items shipped by freight carrier will be delivered curbside and you will need to be present to sign for and unload the items. Please note: A lift gate is not included in any shipments. If you need assistance unloading your order, please request a lift gate delivery before your order is shipped. Remote areas will incur additional charges or require the customer to pick up their shipment from the closest freight terminal Shipping to the lower 48 states only. If you require shipping elsewhere, you will need to contact us for shipping quotes.
Shipping times average 3-10 business days. Again, we cannot guarantee precise delivery dates. If you have a specific time frame in which you need your items delivered, please discuss this with us at the time of your order. We will do our best to meet your needs, but are unable to guarantee delivery dates.
When shipping by UPS, we will notify you by email when your order ships. Please be sure to provide a valid email address when placing your order as this is the email address we will send your notification to. Orders shipped by freight carrier will include your contact phone number on the bill of lading. Again, please be sure to provide a valid phone number when placing your order so you can be easily reached to arrange a delivery time.
WHEN YOUR ORDER ARRIVES
Please inspect your order when it arrives to ensure that all the items are there and that no damage had occurred during transit. Please do not sign for items until you are reasonably sure they have arrived in good condition. If you do discover damage, you must note the damage on the bill of lading before signing it. Although damage during transit is rare, please be assured that every item we ship is covered by insurance and should be repaired to factory new condition or replaced at the discretion of the shipping company if damage does occur. Although our responsibility for loss or damage ceases when the products are accepted for shipment by the carrier, we can normally assist you in filing damage claims if we are notified of the damage in a timely manner. Damage not reported within 10 days of delivery cannot be submitted for repair or replacement and becomes the responsibility of the customer.
LARGE ORDER SHIPMENTS
Large orders may be shipped more economically than the individual shipping prices listed on the website. Please call us toll free at 1-866-753-8001 or email us at firstname.lastname@example.org with the items you are interested in and your shipping address so we can get you an exact quote.
ADDITIONAL TERMS & CONDITIONS:
Proposals are not valid longer than 7 days of date issued.
CUSTOMER responsible to notice typos.
If shipping to a residential address or a lift gate is needed upon delivery additional charges may apply.
LTL, Truckload and Freight deliveries are curbside.
Setup is not included.
Pickups must pay sales tax and are scheduled by appointment only.
Finish, stain, plugs, dowels and all other add-on's are not included unless specified in the item description or noted on the invoice.
Prices are subject to change without notice.
By paying the down payment you accept and agree to the terms and conditions of service posted on our website.
No refunds on all deposits.
A minimum 15% restocking fee applies to APPROVED ONLY cancellations or returns. Please remember that this is CUSTOM furniture and returns are not accepted.
PRICE MATCH GUARANTEE
If you find an identical item priced lower at a different online store, The GoodTimber will match that price within 5 days after your purchase was made (price match does not include shipping & handling charges). In order to qualify you must email the competitor's website address and your order number, name, and address to email@example.com.
PRICE MATCH Exclusions and Rules
Additional discounts, promotions, and free shipping offers from the GoodTimber can not be used on price matched orders.
Price matching can not be used for furniture merchandise priced over $1000.
Price matching can not be used for any items on the Accessories page priced $60.00 or under.
Price matching can not be used on any Metal Art Accessories or Antler Lighting.
We must be notified before your order is placed or within 5 days after placing your order.
Merchandise must be offered by a reputable U.S. company.
The items that are price matched must be identical.
Proof of the competitors shipping and handling fees must be provided.
We do not price match internet auctions or manufacturer/wholesale prices.
We do not price match items that are advertised as closeout, clearance or overstocked.
Our customers are our number one concern! We understand that purchasing items online requires your trust and, therefore, your privacy is important to us. We work hard to protect your privacy by ensuring that the personal information you provide, including your name, address, phone number, email address and credit card information will never be sold or rented to third parties. Information that you provide about yourself when placing an order will only be used to complete that order and will not be shared with outside parties except to the extent necessary to complete your order.
Any personal information, including credit card information, that you enter on our site will be submitted using SSL with 128-bit encryption with a site certificate from VeriSign. Instead of your data being sent via http (as it normally is), it will be sent via https (the "s" meaning secure). Notice that during check-out your web browser address bar will begin with the letters "https". Verisign and https are the industry standards for secure Internet data transmission and the system we use to protect your personal information.
Any unauthorized use of The GoodTimber Fine Log Furnishings trademark or any of the material contained herein is in violation of U.S. Trademark & Copyright laws and is forbidden. In addition, all furniture designs and design elements contained herein are covered by U.S. Copyright laws and may not be duplicated without written permission.
Due to the materials used to construct rustic & log furniture, all dimensions are approximate. In addition, colors on your computer screen may not match the actual furniture. Please be aware that all furniture comes ready-to-finish unless otherwise requested. The pictures on our site show furniture after a finish has been applied. In addition, products, information, prices & specifications are subject to change without notice. All products are subject to availability.
Please be aware that rustic furniture is very characteristic in nature. We have a saying that "regular furniture is a science, while rustic furniture is an art." Therefore, our furniture is often abstract and different due to beautiful curves, wood checking, knots, warps, color variations in the logs, and inconsitencies in measurements and spacing. We hope that you will appreciate this uniqueness and realize that this is the type of furniture we build. We are careful to build very solid and sturdy furniture and we do not expect our customers to ignore actual problems that may rarely occur with their furniture. But we do hope they will not mistake art and beauty for a flaw instead of the rusticity that it really is. Fortunately, the majority of our customers are appreciative of our designs and love and enjoy the uniqueness of their rustic log furniture.
Should you have questions or concerns about our policies, terms and conditions, please contact us at 1-866-753-8001 or email us at firstname.lastname@example.org before placing your order.